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Terms & Conditions

The following terms and conditions are in effect for any purchase made on the Honour Jewellery Ltd Site.

Placing an Order

To ensure the order and acceptance process is clear between us, we have outlined this below; any order placed will remain subject to acceptance before a contract of sale comes in to effect between us:

  1. When you place an order through the Site, you will have indicated your intention, and made an offer, to buy those Products at the prices quoted on the Site.
  2. We will acknowledge your order via an order acknowledgement email but this does not constitute acceptance of your order at that stage.  This is because we need to ensure the Product(s) you have ordered are available in stock, that the details that appeared on our Site were accurate and correct, or that we will be able to dispatch them to you in the timeframe required; we will also need to check that we can accept payment from your debit or credit card, or other payment method.
  3. Any payment that is processed will be held by us, or by our payment provider, pending acceptance of your order.  We may choose not to accept your order (including for one of the above reasons), in which case you will be notified of this and, in most cases, invited to place another order or to change your requirements. 
  4. Where your order is not completed, unless you wish to place an alternative order, we will refund the payment made on to the debit or credit card used at the time the order was placed.
  5. Acceptance of your order, and completion of the contract of sale between you and us, only takes place when we have accepted your order, and start to make any Product on your order.  The Product(s) specified in each dispatch email will constitute a separate contract.  You may therefore receive more than one dispatch email if you have ordered more than one item.
    Without affecting your consumer rights to withdraw from the contract (on seven business days’ notice, relevant to customers within the European Union), you can cancel your order for a Product at no cost within 1 day (24 hours) before we start to make any Product, or send the dispatch email that relates to that Product.

Description and Nature of Goods

The images of items on our Site are for illustrative purposes only.  Although we have made every effort to display items accurately, including the material(s) from which they are made, stones which may be incorporated within them and colours, we cannot guarantee that the actual Product(s) supplied will conform exactly with the way in which they are displayed by your computer or device.

Although we have made every effort to be as accurate as possible, you accept and acknowledge that the items that we sell are of such a nature that all sizes, weights, dimensions, measurements and similar criteria indicated on our Site, to include actual dimensions and the carat weight(s) of stones, will not and cannot be entirely accurate; you accept that they are approximate only. The appearance, size and colour of certain Products may differ slightly from the actual appearance, size or colour as a result of screen definitions, settings and photography techniques. Certain Products may be represented at a larger size than their actual size to highlight detail.

Some of our Products consist of natural elements, such as flowers, and therefore by their very nature no two Products, or a Product which comprises a pair of similar items, can ever be identical; you accept and acknowledge that such items are unique which adds to their interest and desirability.

You shall not seek to reject any item or deem them not to be of satisfactory quality, on the basis set out above.

You further accept that the packaging of items may vary, including as to colours and materials, from that shown in images on our Site, as a result of supply and related issues.

Product Information

In relation to our Products certain elements may rely on information provided to us by our suppliers.  Although we try to ensure that all Product information and depictions of items and packaging materials as contained on our Site are correct and accurate, actual Product items and packaging materials may differ from those displayed on our Site.  You accept that you do not rely solely on the information presented on our Site in deciding whether or not to place an order.

We accept no liability for inaccuracies or misstatements about Products by manufacturers or other third parties but this does not affect your consumer rights.

Pricing and Availability

All prices are inclusive of VAT or equivalent sales tax, where applicable.

Whilst we try to ensure that all pricing information appearing on our Site is accurate, errors do sometimes occur.  If we discover an error in the price of any Product(s) which you have ordered we will notify you of this as soon as possible and give you the option to either reconfirm your order at the correct price or to cancel it.  Where you cancel after having paid for the goods, we will provide a full refund.

We try to provide the most up-to-date information concerning the availability of Products sold by through our Site, including on each Product information page.  However, you accept this is an indication only and that we are unable to be more specific about availability of particular Products.  As we process your order, we will inform you by email as soon as possible if it turns out that any Product(s) for which you have placed an order are unavailable; in those circumstances you will not be charged and we will try to arrange an alternative if possible and acceptable to you.

In circumstances where any information provided contains errors or is out-of-date, we may correct such errors, inaccuracies or omissions without the need to give you prior notice of such changes.  We shall be entitled to refuse to meet or fulfil any order based on inaccurate information, to include without limitation, errors, inaccuracies or out-of-date information concerning price, payment terms, availability or delivery.

We try to ensure that any means of payment used is not subject to unauthorised use and therefore you give us your consent to validation checks being made, including the validation of personal information supplied against records contained within third party databases.  Any information submitted will only be used for such verification and will not be used for any other purpose.  Please refer to our Privacy Policy in relation to how we collect and use your personal information.


Any reference to delivery times are only an indication of the intended date and time for delivery of Products ordered, but they are not, and you accept that they are not intended to be, a guarantee that your order will be delivered on or before a particular date or time.  You accept that you have not relied upon any stated delivery information at the time of placing an order with us.

Delivery charges (where applicable – the majority of our Products come with free delivery) will be specified when placing an order; any timescales for delivery are approximate only and you accept that we cannot be held liable for any losses or disappointment caused by such delay.

Risk in Products ordered pass to you at the time of delivery or the time of first attempted delivery; title to those items will pass to you at the time of actual delivery, subject to us having received payment of all sums due to us, including VAT and any applicable delivery charges, in full.

Inspection and Acceptance of the Goods

You undertake to inspect all items purchased as soon as possible after receipt, to ensure that they conform with the order placed and, if not, will notify us as soon as possible in writing and in any event within 7 days of receipt of the Product(s) so that we may take steps to rectify any genuine problems; however, these obligations shall not preclude any of your other rights, where applicable, under these Conditions of Sale or in respect of your consumer rights. In relation to any Product(s) subject to return, title and risk in those goods remains with you until they has been received, in the condition specified within our returns policy.

Find out more about refunds and returns.

Returns and Exchanges

Personalised Items

Our returns and exchange policy does not apply to personalised items, including those that we have created or personalised for you, resulting in a unique item designed around your own needs or specifications; however, we will provide a full refund if you change your mind and notify us that you wish to cancel your order before we have made arrangements to create your item and sent you an email accepting your order (“order acceptance email”). 

Should you cancel your order at any point after we have made the arrangements to create your item, we shall be entitled to charge you for the reasonable time and costs incurred on or before the time of cancellation.

Find out more about refunds and returns.


If you simply change your mind about an order, you should Contact Us as soon as possible with your order details; provided we receive your cancellation within 1 day (24 hours) before we have started making your item, we will be able to quickly refund the price paid, or alternatively arrange an exchange for you.  If the item has already been made and or dispatched, you will need to follow our Returns Process below.

A cash refund will be made to the payment card that was used to place the order; where the item was purchased as a gift, the refund will not therefore go to the recipient of the gift; they will need to make arrangements with the original purchaser; alternatively, we are happy to arrange an exchange of the item, subject to our exchange policy, where the exchanged item is for a price equal to or higher than the original item.

Find out more about refunds and returns.

Consumer Protection

Provision of Information

We are required to provide you with certain pre-determined information, under consumer law.  As the nature of your intended purchase of Products is a distance contract, i,e. where we are not face-to-face, and given the fact you wish to make a purchase from our Site, we take it that you are content to be provided with that information electronically, as opposed to on paper or on another durable medium; however, if you would like to receive that information in a durable form, or if you consider that we have not fully provided you with the necessary information, you should not proceed with the purchase until you are satisfied that we have provided you with all relevant information; please therefore contact us if you would like such information in a different form or if you think that anything we should have confirmed has not been provided.

Cancellation Rights

You are entitled to exercise certain cancellation rights, provided the Products to be supplied by us are not bespoke or personalised to your specific requirements.

You have a right to cancel this contract and change your mind about your purchase without having to give a reason. If you consider the Products to be defective, you have separate rights – please see below under the heading “Right to reject defective goods”.

For items that are not bespoke or personalised to your specific request; you have a right to cancel your order within 14 days from the day after you receive all of the Products that you have ordered, or someone receives them on your behalf (this does not include receipt by any delivery company that we may use).  Following any notice of cancellation, you agree to send back the Products or return them to our address without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract to us.  The deadline is met if you send the Products before the period of 14 days has expired. 

If you do wish to cancel, you can do so by making a clear statement that you wish to cancel; to allow us to deal with this effectively, our preference is for this to be in writing; by letter or an email.  To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.  There is a standard form of notice that you can use, but you do not have to.  We have set this out below, for your reference:

Form of Notice


Honour Jewellery Ltd
Unit 11, The Wincombe Centre, Wincombe Business Park, Shaftesbury, Dorset, SP7 9QJ.


I/We* hereby give notice that I/we* cancel my/our*contract for the supply of the following items:


Ordered on*/received on* ………………………………….[date]

Name of consumer(s): ……………………………………………

Address of consumer(s) ……………………………………………………………………………………………


Signature of consumer(s) …………………………………………………………………………………………..

(only if this form is notified on paper).

 Date: ……………………………………202[•]

(*Delete as applicable)

Condition of Returned Products

Any Product(s) that are not bespoke or personalised to your specific request, returned must be in original and perfect condition – following your right to cancel you acknowledge that neither you or us would have expected the Product(s) to have been used if you have decided to exercise your right to cancel; if in our sole reasonable opinion, we consider any Product(s) to be in otherwise than perfect condition, we may make a deduction from the reimbursement for loss in value of any Product(s) supplied, if the loss is the result of unnecessary handling by you, reflecting such loss. 

Effects of cancellation

If you cancel this contract (provided it does not relate to the supply of bespoke or personalised items), we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us).

We will make the reimbursement without undue delay, and not later than either 14 days after the day we receive back from you any goods supplied, or (if earlier) 14 days after the day you provide evidence that you have returned the goods, or if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, in writing; in any event, you will not incur any fees as a result of the reimbursement.

Any return of Products must be to our usual address, as specified within information that we have provided to you, or as shown on our Site, unless we provide an alternative address for this purpose.

Your rights to Reject Products

We acknowledge your short-term right to reject Products where these do not meet the terms agreed or any implied terms under applicable law; these are commonly known as statutory rights, which remain unaffected by anything in these Conditions of Sale, and include our obligation to supply goods that meet their description, are of satisfactory quality and are fit for purpose. 

You can exercise this right by indicating to us, in any way that is clear enough to be understood, that you are rejecting those Products and treating the contract as at an end, at any time within 30 days from the day on which you receive the Products, or the last batch of Products, if multiple orders were placed simultaneously. You must either return the Products to us or make them available for us to collect and once received we will then promptly arrange a refund.

The effects of rejection will be the same as those under cancellation, except that we will bear the reasonable costs associated with any return, where your rights to reject have been validly exercised.

General provisions

These Conditions of Sale represent the entire agreement and understanding between you and us in relation to their subject matter.

No variation may be made to these Conditions of Sale, save that we may update or amend them from time to time, without notice; no amendment will affect an order that has already been accepted and confirmed by us; any waiver of any provision of these Conditions of Sale shall only be effective if made in writing and shall not be deemed to be a waiver of any subsequent breach or default.

If any provision, or part of a provision, of these Conditions of Sale is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partially invalid or unenforceable, then to the extent that it is considered invalid or unenforceable, it shall be read with such modifications necessary to make it valid and enforceable; the remainder of these Conditions of Sale remain in full force and effect.  Any failure or delay by us in acting upon a breach does not act as a waiver of our right to fully enforce our rights provided for under these Conditions of Sale.

We may assign, transfer or otherwise deal with a contract, or any of its terms, as we wish and without having to seek prior consent; we shall procure that the identity of any assignee (meaning a person to whom this contract is transferred) as soon as reasonably possible; any attempted assignment by you shall be of no effect, unless we agree to this in writing.

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